Recently I had the opportunity to speak at the MN Project Users Group about using SharePoint 2013 for Project Management. Within the 2013 realm there are multiple options for Project Management depending upon what your overall needs are. Read more . . . </don>...
Read moreThe beginnings of evangelism
I struggled to think of a catchy title for my very first Avtex blog. This comes on the heels of my very first visit to Interactions 2013, the Interactive Intelligence Annual Conference for Partners and Customers. I heard comments at the conference about coming away feeling like you had “drank...
Read moreThree Lessons on CX We Can Learn From Nurses
It is Nurses’ Week. A week for us to celebrate and honor those who have chosen to provide care and compassion for others. This is a week that I never thought very much about, until 3 years ago, when my life changed overnight. On the evening of April 28, 2010,...
Read moreBreaking down contact center interactions – which system is primary?
With our focus on Contact Centers and all the technologies used to optimize them, one of the common questions Avtex gets relates to which system should be the system of record for incoming interactions. This is usually meant to delineate whether it is the CRM application or the ACD skills based routing...
Read moreA blog re-post from 2010 – On Cisco vs. Microsoft vs. Avaya vs. ??
I was asked today by some professional friends if I still had a copy of a post I wrote back in 2010 on the old Convergent Tin Cups and String blog including my opinions on the sales battles between UC vendors, and the impact of strong single-solution advocacy on actual delivered value. My point...
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