Avtex Blog: News and tips on technology solutions

2014 Top Initiatives in Customer Experience (CX)

2013 was a year that accelerated Customer Experience (CX) as a major focus for every customer-facing organization.  Some “eye popping” statistics and trends that support my five top CX initiatives for 2014: 66% of companies lack an understanding of their customers Over two-thirds of companies are unable to provide a...
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Controlling Click-to-Call

The Lync 2013 client simplifies the work place and one of the cornerstone features is the ability to use click-to-call.  For an Enterprise Voice user like myself, I cannot remember the last time I picked up a handset and dialed a user.  And I certainly never use the “dial-pad” that...
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