Jeff Bezos: “Everyone has to be able to work in a call center.”

Jeff Bezos, the founder and CEO of Amazon.com, recently revealed his top ten leadership secrets to Forbes Magazine. I found this one particularly insightful:

9“Everyone has to be able to work in a call center.”

Complaints can be devastating in the age of viral tweets and blogs. Bezos asks thousands of Amazon managers, including ­himself, to ­attend two days of call-center training each year. The payoff: humility and empathy for the customer.

I couldn’t agree more. Few people in any organization hear the true voice of the customer like those in call centers.

One comment on “Jeff Bezos: “Everyone has to be able to work in a call center.”

  1. Colleen on said:

    I love this comment. Even if they don’t do it yearly to have done it at some point in their life or career is beneficial.

Leave a Reply

Your email address will not be published. Required fields are marked *

*

* Copy This Password *

* Type Or Paste Password Here *

77,870 Spam Comments Blocked so far by Spam Free Wordpress

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>