Bart Sneary Archive | Avtex Blog

At Avtex, we focus on optimizing our clients' interactions with their customers, employees, partners and prospects through the use of communication and collaboration technologies.

At Avtex we have partnered with market leaders Microsoft and Interactive Intelligence to offer a comprehensive set of products and technologies along with innovating our own products.

We have built strong teams that can tackle virtually any technical challenge in order to deliver solutions that truly optimize our clients interactions with their customers.

Avtex is an all in one provider of solutions that address the entire organization. We have worked hard to create a comprehensive set of solution offerings.

The Proof is in our work. At Avtex we take pride in implementing, integrating and innovating successful solutions for our customers.

View By Industry

View By Solution

About: Bart Sneary

I'm the VP over Avtex's Dynamics CRM Solutions. We focus on using the CRM platform to manage and help surface all the transactional and strategic data about your customers so your personnel and applications can deliver optimized customer experiences based on great data. When I'm not dreaming up new ways CRM can impact that, I'm spending quality time with my wife and 2 sons trying to be the best husband and father I can be.

Breaking down contact center interactions – which system is primary?

Posted in Contact Center, CRM by Bart Sneary on April 29, 2013 | No comments

With our focus on Contact Centers and all the technologies used to optimize them, one of the common questions Avtex gets relates to which system should be the system of record for incoming interactions. This is usually meant to delineate whether it is the CRM application or the ACD skills based routing...

Concierge Service driven by Customer Experience Optimization

Posted in Contact Center, CRM, Customer Experience by Bart Sneary on April 11, 2013 | No comments

Have you ever used the hotel concierge to help you do something exciting in a city you’re unfamiliar with? I’ve had them be the primary contributor to some very memorable experiences. It’s not an easy job to know your city and people well enough to deliver a great experience regularly...

Windows 8 RTM and CRM 2011

Posted in CRM by Bart Sneary on August 24, 2012 | No comments

I just loaded my system with the RTM version of Windows 8 and had 3 specific tips to make using CRM 2011 easier on this new OS (at least while using your system in a non-touch mode). 1) Use the Internet Explorer version from your desktop instead of the Internet Explorer App. ...

Tech Fuse 2012

Posted in Cloud, CRM, Development by Bart Sneary on May 23, 2012 | No comments

Neil Iversen and I presented a session 1 week ago at the Minneapolis Tech Fuse conference related to development scenarios tied to the Microsoft Dynamics CRM Online cloud-hosted platform. We hope all the attendees found the content helpful! To help with retention of the info, I wanted to post a...

CRM Performance Optimization

Posted in CRM by Bart Sneary on April 6, 2012 | No comments

CRM Performance Optimization Tips and Tricks Join Avtex and Microsoft Premier Field Engineers for this deep dive into the tools and techniques you can use to plan, monitor, and analyze the performance of your Microsoft Dynamics CRM 4.0 or 2011 deployment. We’ll outline possible performance issues – how...

At Avtex, we focus on optimizing our clients' interactions with their customers, employees, partners and prospects through the use of communication and collaboration technologies.

At Avtex we have partnered with market leaders Microsoft and Interactive Intelligence to offer a comprehensive set of products and technologies along with innovating our own products.

We have built strong teams that can tackle virtually any technical challenge in order to deliver solutions that truly optimize our clients interactions with their customers.

Avtex is an all in one provider of solutions that address the entire organization. We have worked hard to create a comprehensive set of solution offerings.

The Proof is in our work. At Avtex we take pride in implementing, integrating and innovating successful solutions for our customers.

View By Industry

View By Product

View By Solution

About: Bart Sneary

Recent Posts by Bart Sneary

Breaking down contact center interactions – which system is primary?

Concierge Service driven by Customer Experience Optimization

Windows 8 RTM and CRM 2011

Tech Fuse 2012

CRM Performance Optimization

Recent Comments by Bart Sneary

Our Locations

Who We Are

Services

Products

Solutions

Connect With Us