The management teams for events such as music festivals, political rallies or professional sports require visibility and tracking of scheduled activities, issue or trouble tickets, and available human resources to assign work. Communication solutions are required but more importantly presence and availability is the key to successful event management. These requirements...
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About: Mark Granquist
Mark joined Avtex in 2002 and earned the Avtex Circle of Excellence Award in 2007. With vast experience in designing and deploying converged solutions, he has been on the leading edge of the emerging technologies for contact centers for over 4 years. Mark has supported telephony, computer systems and networks for multiple businesses in different verticals for over ten years of diverse experience before joining Avtex. The combination of experience and education allows Mark to adapt to Avtex customers’ design needs quickly to provide appropriate solutions. He spent 2 years managing technically challenged projects before dedicating his vast networking knowledge and experience to designing VoIP solutions. Mark’s meticulous attention to detail minimizes many of the risks associated with designing technology solutions. In addition to contributions in the Interactive Intelligence initiative at Avtex, Mark has applied his network design knowledge to improve the internal Avtex network infrastructure. He was also instrumental in designing physical and network security policy and procedure for a “Citywatch” service bureau for Avtex. All of these skills, combined with his focus on providing solid telephony solutions and excellent customer service, make Mark an invaluable asset to any project team.
