Owen Robinson Archive

At Avtex, we focus on optimizing our clients' interactions with their customers, employees, partners and prospects through the use of communication and collaboration technologies.

At Avtex we have partnered with market leaders Microsoft and Interactive Intelligence to offer a comprehensive set of products and technologies along with innovating our own products.

We have built strong teams that can tackle virtually any technical challenge in order to deliver solutions that truly optimize our clients interactions with their customers.

Avtex is an all in one provider of solutions that address the entire organization. We have worked hard to create a comprehensive set of solution offerings.

The Proof is in our work. At Avtex we take pride in implementing, integrating and innovating successful solutions for our customers.

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Avtex Acquires Reliant CCS

Posted in Contact Center, Unified Communications by Owen Robinson on May 2, 2012 | No comments

I am absolutely excited about this announcement: Minneapolis, MN – May 2, 2012 – Avtex, a provider of integrated, interaction solutions, today announced the acquisition of Reliant CCS, a contact center solutions provider based in Greenville, South Carolina. The acquisition expands Avtex’s already strong geographic reach by strengthening their presence...

Jeff Bezos: “Everyone has to be able to work in a call center.”

Posted in Contact Center by Owen Robinson on April 12, 2012 | One comment

Jeff Bezos, the founder and CEO of Amazon.com, recently revealed his top ten leadership secrets to Forbes Magazine. I found this one particularly insightful: 9“Everyone has to be able to work in a call center.” Complaints can be devastating in the age of viral tweets and blogs. Bezos asks thousands...

A View of the Customer Experience from a Former CSR

Posted in Contact Center by Owen Robinson on April 3, 2012 | No comments

My first call center job was as a tech support CSR agent for a multi-national retail chain. Our little call center supported VMX systems in over 7,000 retail stores in North America. Our callers were usually a store manager or clerk calling for tech support because something wasn’t working. While...

Avtex Named Platinum Elite Partner by Interactive Intelligence

Posted in Contact Center by Owen Robinson on January 23, 2012 | No comments

I am thrilled that Avtex has been named a 2012 Platinum Elite Partner by Interactive Intelligence. This designation is Interactive Intelligence’s highest category of partner and there is only a handful in the world. This comes right after Avtex won the Pace Setter Award last year. Avtex has been a...

At Avtex, we focus on optimizing our clients' interactions with their customers, employees, partners and prospects through the use of communication and collaboration technologies.

At Avtex we have partnered with market leaders Microsoft and Interactive Intelligence to offer a comprehensive set of products and technologies along with innovating our own products.

We have built strong teams that can tackle virtually any technical challenge in order to deliver solutions that truly optimize our clients interactions with their customers.

Avtex is an all in one provider of solutions that address the entire organization. We have worked hard to create a comprehensive set of solution offerings.

The Proof is in our work. At Avtex we take pride in implementing, integrating and innovating successful solutions for our customers.

View By Industry

View By Product

View By Solution

About: Owen Robinson

Recent Posts by Owen Robinson

Avtex Acquires Reliant CCS

Jeff Bezos: “Everyone has to be able to work in a call center.”

A View of the Customer Experience from a Former CSR

Avtex Named Platinum Elite Partner by Interactive Intelligence

Recent Comments by Owen Robinson

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