At a certain age, our doctors tell us we should have a check-up once a year, go through all the appropriate tests, and so forth. Well, the same should be said for our business enterprise, customer service and contact centers! At Avtex, we provide a service called an Avtex X-Ray....
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About: Todd Marthaler
Recent Posts by Todd Marthaler
Cloud Communications – Is it right for your business?
There are a lot of opinions around Cloud Communications, but the reality is there are numerous considerations for you to review before taking a leap into this new communications model or CAAS (Communications As A Service). Generally, there are three options. First, have all your calls redirected to centralized trunks...
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The Contact Center “Solutions Not Sales” Philosophy
I recently attended a local networking event and the topic came up from various operations groups, “How do I make my contact center into a profit center without my agents feeling the pressure to pressure customers to buy?” Those of us, yours truly included, have been in this operations leadership...
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Social Media – The New Communications Frontier
Every day we are inundated with marketing messages – through television, radio, the internet. In today’s world, there is no bigger networking and marketing machine than social media. TrakIn.com, a social media networking statistics provider, provides some amazing statistics surrounding social media sites and hits: Facebook claims that 50% of...
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Quality in the Contact Center
Hi everyone! My name is Todd Marthaler and I am a Business Analyst for Avtex. This means I help provide feedback and consulting services to current customers and prospects to see if I can help them improve their business. In my nearly 20 years in operations of contact centers prior...
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