The management teams for events such as music festivals, political rallies or professional sports require visibility and tracking of scheduled activities, issue or trouble tickets, and available human resources to assign work. Communication solutions are required but more importantly presence and availability is the key to successful event management. These requirements...
Read more
Category Archives: Cloud
What’s on channel? Part 2
The use of cross channel communications does not always have to be reserved for external customers. When a company makes investments in technology to provide world class service for its external customers they should consider extending the functionality to internal service centers such as the IT Help Desk. With a...
Read more
Hosted vs. Premise for your Contact Center
By now, most orgnaizations have explored the option of moving some applications to the Cloud. Generally recognized benefits include: Increased flexibility Faster deployment time Minimal upfront capital expense Reduced IT requirements CaaS (Communications as a Service) is the hosted offerring from Interactive Intelligence and Avtex. CaaS offers the same award-winning Customer...
Read more
Concurrent vs Named Users in a Hosted Contact Center
One of the main advantages of having a hosted contact center solution from Interactive Intelligence (known as CaaS) is the flexibility and ability to size up and down very quickly. How you grow and how you staff your organization will determine how you license your solution. The differences in a...
Read more
Blog a day from far away…
Next week the Worlds largest ever partner conference, Microsoft’s Worldwide Partner Conference, is being held. Supposed to be about 16,000 attendees and a couple thousand presenters and a few thousand exhibitors from 156 countries. I’ll be tweeting from cloudmovr and blogging here almost every day. I am very excited about...
Read more
