In my article on custom rich-text-editor (RTE) styles in SharePoint 2010, I noted that while it’s easy to add styles, or to wipe out all the default styles and replace them with your own, it’s not easy to modify the list of default styles — Remove a few but keep...
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Category Archives: User Experience
Customize a WordPress RSS feed
Several versions of WordPress ago, the platform had an annoying problem. While it was great at producing RSS feeds, it was lousy at parsing them. Developers had to rely on third-party RSS feed software or roll their own. Now, though, WordPress has a built in feed-grabbing function that makes it...
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CSS: Weird inline-block behavior
In CSS, inline-block is an odd animal — neither inline, nor block. Further, it comes with its own set of rendering rules that can sometimes lead to unexpected results. Take the following example: http://jsfiddle.net/aSzaE/ We have three nearly identical rows. Each consists of two inline-block divs sitting next to each...
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Social Media in the Contact Center-part 2
My previous post on this topic focused on the ability to queue Social Media posts into the contact center. This post will focus on providing a mobile application for your customers to contact you. The world of apps is growing everyday. Most companies have the need or the desire to...
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Social Media in the Contact Center-part 1
Social Media in the contact center can be looked at in a few different ways; for this post I will be focusing on what can be done in the Contact Center (using Interactive Intelligence), and an integration to social media sources to queue tweets, Facebook posts and more. Part two...
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