Avtex Blog: News and tips on technology solutions

Category Archives: Marketing

Social Media in the Contact Center-part 2

My previous post on this topic focused on the ability to queue Social Media posts into the contact center.  This post will focus on providing a mobile application for your customers to contact you.  The world of apps is growing everyday.  Most companies have the need or the desire to...
Read more

Blog a day from far away…

Next week the Worlds largest ever partner conference, Microsoft’s  Worldwide Partner Conference, is being held. Supposed to be about 16,000 attendees and a couple thousand presenters and a few thousand exhibitors from 156 countries. I’ll be tweeting from cloudmovr and blogging here almost every day. I am very excited about...
Read more