I attended the Partner Conference for Interactive Intelligence a couple of weeks ago. It was a great event with a tremendous amount of information. More on that later… Avtex did win the Pace Setter award for Contact Center. This is an award based on total contact center revenue for the...
Read moreLync + RemoteFX + Polycom CX600 Phone
With Windows Server 2008 R2 + Windows 7 SP1 gives administrators all sorts of new opportunities to deploy virtualized workstations with a thin client. One of the things we have always had to try to figure out is what can do with USB devices. Although RemoteFX has some serious requirements on both the...
Read moreMicrosoft Lync Client for Mac OS X
Microsoft has released the Microsoft Lync Client for Mac OSX to manufacturing (RTM) and is available to Volume Licensed users today (or soon will be) and widely available on October 1st, 2011. You can find some information about Lync on Microsoft's website (http://www.microsoft.com/mac/enterprise/lync). Some of the key features that exist with the...
Read moreHow to find the CRM 4.0 Build number in your environment – updated through CRM 4.0 UR18 ***Plus: CRM 2011***
Hi All, Just a quick heads up. I updated my original post on "How to find the CRM 4.0 Build number in your environment" this morning. It now includes all CRM 4.0 updates through UR18 (wow!) AND CRM 2011 updates to date. If you've got the original blog post bookmarked, you're...
Read moreTotal Record Counts in CRM 2011
One of the things that’s always driven me crazy about CRM systems is the inability to easily get record counts for any particular entity of the system. For instance, how many total Opportunities are stored in my system since we turned it on 8 years ago? Well, Microsoft has finally...
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