Hard to believe it has been almost a week since SpeechTek 2011 in NYC! Avtex headed out there to jointly work the show with the Microsoft Tellme team, and things went great. For those who don’t know, Microsoft Tellme is the incredibly scalable and leading-edge speech IVR cloud solution MS...
Read moreUsing Fiddler to troubleshoot address book download issues
When troubleshooting external address book download issues, sometimes you simply don't get enough information. The Lync client itself simply says unable to download address book. Before we look at the problem, let's look at a common setup of Lync. An external request to the address book is served from the...
Read moreAdding Additional Validation to Resolve Case in CRM 2011
From time to time, we get requests to add custom validation to the resolve button on the case entity. They may ask to prevent the user from resolving a case if they are missing data in a particular field. At the same time, they don’t want to prevent the user...
Read moreEnterprise and Contact Center Check-Up!
At a certain age, our doctors tell us we should have a check-up once a year, go through all the appropriate tests, and so forth. Well, the same should be said for our business enterprise, customer service and contact centers! At Avtex, we provide a service called an Avtex X-Ray....
Read moreCRM 2011 Webinar: What is an Azure App Fabric Integration?
I will be giving a webinar on Wednesday, August 10th. The presentation will cover the basics of an App Fabric integration in CRM 2011. It is meant to help customers understand if they can use this technology in their organizations, so the presentation will not be highly technical (little code...
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