Recent questions during Customer Experience (CX) speaking engagements I have been involved with revolve around the ROI of CX. I can present hundreds of case studies of incredible ROI through the deployment of advanced technologies such as CRM, Contact Centers, Cross Channel UC and next generation Portals. However, put that...
Read moreControlling Video Bandwidth
In the previous two sections we looked at both audio and video bandwidth that can be consumed when using Lync 2013. What we learned is that audio bandwidth hasn’t changed between Lync 2010 and 2013 but video bandwidth on the otherhand has completely changed and needs to be discussed in...
Read moreBYOD without UC = chaos
A survey recently released by Webtorials, an IT education company, found that only 21% of companies had fully adopted Unified Communications (UC), which combines voice, video, email, IM and other channels into one platform. Consumerization will ultimately drive growth in UC, people will expect these tools to be part of...
Read moreCustomize a WordPress RSS feed
Several versions of WordPress ago, the platform had an annoying problem. While it was great at producing RSS feeds, it was lousy at parsing them. Developers had to rely on third-party RSS feed software or roll their own. Now, though, WordPress has a built in feed-grabbing function that makes it...
Read moreCSS: Weird inline-block behavior
In CSS, inline-block is an odd animal — neither inline, nor block. Further, it comes with its own set of rendering rules that can sometimes lead to unexpected results. Take the following example: http://jsfiddle.net/aSzaE/ We have three nearly identical rows. Each consists of two inline-block divs sitting next to each...
Read more