So this is one of those posts that I’ve been meaning to write for some time but never got around to do doing it, however with Lync Server 2013 coming out I thought it would be a good time to review exactly how to estimate bandwidth usage between sites. Lync...
Read moreUnderstanding the Lync Web Scheduler
So if you have visited the Lync Client page on TechNet you will see some new options and I think it’s a good to look at some of these options. http://technet.microsoft.com/en-us/library/gg398996.aspx Of course there are the normal clients that we all know about. Lync 2013, Lync Web App and of...
Read moreSocial Media in the Contact Center-part 2
My previous post on this topic focused on the ability to queue Social Media posts into the contact center. This post will focus on providing a mobile application for your customers to contact you. The world of apps is growing everyday. Most companies have the need or the desire to...
Read moreSocial Media in the Contact Center-part 1
Social Media in the contact center can be looked at in a few different ways; for this post I will be focusing on what can be done in the Contact Center (using Interactive Intelligence), and an integration to social media sources to queue tweets, Facebook posts and more. Part two...
Read moreDisplaying links alphabetically in columns
As a developer, I’m often asked to display a dynamic list of links based on page types. For example, a pet store may have a page for each type of pet it sells, and they would like a landing page that automatically displays links to all those pages. I’ve created...
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