With our focus on Contact Centers and all the technologies used to optimize them, one of the common questions Avtex gets relates to which system should be the system of record for incoming interactions. This is usually meant to delineate whether it is the CRM application or the ACD skills based routing...
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Tag Archives: Dynamics CRM
Tech Fuse 2012
Neil Iversen and I presented a session 1 week ago at the Minneapolis Tech Fuse conference related to development scenarios tied to the Microsoft Dynamics CRM Online cloud-hosted platform. We hope all the attendees found the content helpful! To help with retention of the info, I wanted to post a...
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CRM Performance Optimization
CRM Performance Optimization Tips and Tricks Join Avtex and Microsoft Premier Field Engineers for this deep dive into the tools and techniques you can use to plan, monitor, and analyze the performance of your Microsoft Dynamics CRM 4.0 or 2011 deployment. We’ll outline possible performance issues – how...
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Dynamics CRM Anywhere
Big news released today! In April/May 2012, Microsoft will release the next iteration of Dynamics CRM 2011 code, which they package up into functionality internally codenamed “R8″. There are lots of great features coming that you can read all about in the new Statement of Direction. Here are a few...
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The Key to CRM Success
When you look at the difference between successful and challenging CRM implementations, the biggest differentiator is usage. If the people who who capture the data like and want to use the system because it helps them do their job more efficiently, they will use it and the implementation will be a...
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