With our focus on Contact Centers and all the technologies used to optimize them, one of the common questions Avtex gets relates to which system should be the system of record for incoming interactions. This is usually meant to delineate whether it is the CRM application or the ACD skills based routing...
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Tag Archives: Interactive Intelligence
Avtex Acquires Reliant CCS
I am absolutely excited about this announcement: Minneapolis, MN – May 2, 2012 – Avtex, a provider of integrated, interaction solutions, today announced the acquisition of Reliant CCS, a contact center solutions provider based in Greenville, South Carolina. The acquisition expands Avtex’s already strong geographic reach by strengthening their presence...
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Avtex Named Platinum Elite Partner by Interactive Intelligence
I am thrilled that Avtex has been named a 2012 Platinum Elite Partner by Interactive Intelligence. This designation is Interactive Intelligence’s highest category of partner and there is only a handful in the world. This comes right after Avtex won the Pace Setter Award last year. Avtex has been a...
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First New IC Deployment of 2012
We’re only a couple of weeks into the new year and Avtex’s first new contact center customer of 2012 went live a couple of days ago on the Interactive Intelligence platform. It was the ideal first day of service… uneventful. Congratulations to our terrific deployment team!...
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FOUR.0 is GA!
I think it’s safe to say that we’ve all been waiting with great anticipation for the release of Interactive Intelligence’s latest release of its flagship product, Customer Interaction Center. It’s been a few years since Interactive Intelligence rolled out a major release, but this one has been worth the wait....
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